mcgame believes that gaming should always be an enjoyable, controlled experience. This page explains the tools, policies, and support resources available to every player in Bangladesh who wants to keep their gaming habits healthy and within their personal limits.
mcgame's responsible gaming framework is built on six core commitments that guide every decision we make about player welfare on the platform.
mcgame enforces an absolute minimum age of 18 years for all players. Every account undergoes age verification as part of the KYC process. Any account found to belong to a person under 18 is closed immediately and all deposited funds returned to the payment source.
Players can set their own daily, weekly, or monthly deposit caps directly from the account settings panel. Once a limit is active, the system automatically prevents any deposit that would exceed it. Reducing a limit takes effect immediately; increasing a limit requires a cooling-off period.
In addition to deposit limits, mcgame offers loss limit tools that cap the maximum amount a player can lose over a defined period. When the loss threshold is reached, betting activity is automatically paused until the limit period resets or the player adjusts the limit under the cooling-off rules.
Players can configure session time reminders that trigger alerts after a chosen duration of continuous play — for example, after 30 minutes, 1 hour, or 2 hours. These reminders help maintain awareness of time spent on the platform and encourage regular breaks during gaming sessions.
If you need a short break from gaming, the cooling-off feature lets you temporarily suspend your account for a period ranging from 24 hours to 6 weeks. During a cooling-off period, you cannot log in, place bets, or access any games. The suspension is applied immediately and cannot be shortened once activated.
For players who need a longer or permanent break, mcgame's self-exclusion tool allows voluntary account closure for a minimum of six months, or indefinitely. Self-exclusion is irreversible for the chosen minimum period. Players who have self-excluded should not attempt to open a new account during the exclusion window.
All responsible gaming tools on mcgame are accessible directly from your account settings panel without needing to contact support. Here is a step-by-step overview of how each tool works.
Navigate to Account Settings → Responsible Gaming → Deposit Limits. Select daily, weekly, or monthly. Enter your preferred maximum amount in BDT. The limit is active within minutes of confirmation. To decrease a limit, the change is immediate. To increase a limit, a mandatory 48-hour review period applies.
Immediate EffectUnder Account Settings → Responsible Gaming → Loss Limits, set a cap on the net losses you are comfortable with per day, week, or month. The system tracks your real-money losses in real time and suspends betting once the threshold is hit. The limit resets automatically at the start of each new period.
Real-Time TrackingGo to Account Settings → Responsible Gaming → Session Controls. Choose your preferred session duration (e.g., 30 min, 1 hour, 2 hours). When the timer expires, a notification is displayed and your session is paused. You must actively confirm to continue playing, ensuring every extended session is a conscious decision.
Awareness ToolGo to Account Settings → Responsible Gaming → Self-Exclusion. Choose your exclusion period: 6 months, 1 year, 3 years, or permanent. Confirm your identity and submit. The account is locked immediately. Any remaining withdrawable balance is processed back to your registered payment method within 5 business days.
Permanent OptionNeed help activating a tool? If you encounter any difficulty accessing the responsible gaming tools in your account settings, contact the mcgame support team at [email protected] and an agent will assist you directly — 24 hours a day, 7 days a week, Bangladesh Standard Time (UTC+6).
Problem gambling can develop gradually and is not always easy to recognise in yourself. The following signs may indicate that gambling is becoming a problem that deserves serious attention.
Spending more money than you can comfortably afford to lose, or borrowing money specifically to fund gambling activity.
Chasing losses — continuing to gamble in an attempt to recover money that has already been lost rather than stopping at a planned point.
Spending significantly more time gambling than originally intended, or finding it difficult to stop once a session has started.
Hiding gambling activity from family members, friends, or employers, or feeling the need to be secretive about how money is being spent.
Feeling anxious, irritable, or distressed when not gambling, or when making attempts to reduce or stop gambling activity.
Neglecting work, studies, family responsibilities, or personal health because of the time and mental energy devoted to gambling.
Facing serious financial difficulties — unpaid bills, depleted savings, or debt — that are directly linked to gambling spending.
Using gambling as a way to escape personal problems, relieve stress, or manage feelings of depression, loneliness, or anxiety.
Recognising one or more of these signs in your own behaviour is an important first step. mcgame encourages any player who identifies with these warning signs to use the responsible gaming tools available on the platform, or to reach out to the support team for guidance on next steps. You are not alone, and help is available.
This brief self-assessment is not a clinical diagnostic tool, but reflecting honestly on these questions can help you understand your relationship with gambling. If you answer "yes" to several of these questions, we strongly encourage you to use mcgame's responsible gaming tools or contact the support team.
All mcgame responsible gaming tools are free to use and can be activated at any time. There is no penalty or stigma attached to using them — in fact, mcgame actively encourages all players to set personal limits as a routine habit, not just as a response to a problem.
Have you ever gambled with money that was set aside for essential expenses such as rent, bills, food, or loan repayments?
Do you find yourself thinking about gambling frequently throughout the day, including when you are at work, studying, or spending time with family?
Have you tried to cut back or stop gambling but found it harder than expected, or returned to gambling shortly after deciding to stop?
Do you feel the need to increase the size of your bets over time to experience the same level of excitement you felt when you first started gambling?
Have you ever lied to someone close to you — a partner, parent, friend, or colleague — about how much time or money you have spent gambling?
Has gambling caused significant tension, conflict, or financial strain in any of your personal or professional relationships in the past 12 months?
mcgame is an adult entertainment platform. Access to any game, betting market, or financial transaction on the mcgame platform is strictly restricted to individuals who are 18 years of age or older. This policy applies to all players across Bangladesh and all other accessible markets, without exception.
During the account registration process, every player is required to confirm that they meet the minimum age requirement. Identity verification (KYC) is subsequently used to confirm this declaration. Any account that cannot be verified as belonging to an adult aged 18 or above will be closed, and any deposits held in the account will be returned to the originating payment method — whether bKash, Nagad, Rocket, or a Bangladeshi bank.
If you are a parent or guardian and suspect that a minor in your care has created an mcgame account, please contact the support team immediately at [email protected]. The matter will be investigated and resolved promptly.
Age Verification Required
All players must verify their age via KYC before withdrawals are processed.
If you feel that gambling is becoming a problem — for yourself or someone you care about — the mcgame support team is here to help. All responsible gaming enquiries are handled with full confidentiality and without judgement.
Send a message to the mcgame responsible gaming team at any time. Email addresses are treated as plain text — please copy and paste manually. Response target: within 24 hours for responsible gaming enquiries.
The mcgame live chat service is available 24 hours a day, 7 days a week. You can access live chat directly from your account dashboard once logged in. For responsible gaming matters, identify your enquiry type at the start of the chat so the right team member can assist you promptly.
24/7 AvailableTo activate deposit limits, loss limits, cooling-off, time-out, or self-exclusion directly through the support team — rather than via your account settings panel — simply contact support and state clearly which tool you wish to activate. The team will apply it to your account immediately.
Immediate ActivationResponsible gaming is a shared responsibility. mcgame provides the tools and the support framework — but the most important step is yours. If you have any concern about your gambling behaviour, no matter how small it may seem, please reach out. Early intervention is always more effective than waiting until a problem becomes serious. Our team at [email protected] is ready to help, any hour of any day.
mcgame is committed to providing a safe, fair, and enjoyable platform for every player in Bangladesh. Browse our games, review our FAQ for common questions, or read our full Terms & Conditions. And remember — gaming is entertainment, not a financial strategy.